Terms & Conditions

All purchases from this shop are subject to the terms and conditions set out below.

1. PAYMENT AND ORDER PROCESSING

Payment can be made either by using your PayPal account or credit card (MasterCard and ViSA) via the secure payment service provided by Shopify

Your order will be dispatched once notification of payment has been confirmed, generally within 1 - 3 days.

We endeavour to keep product listings up to date.

If for any reason an item listed is unavailable we will contact you within 48 hours to offer you the possibility of forward order, refund or alternative arrangement.

Payments can also be made directly via telephone during store trading hours. Phone us on 03 62316883

2. PRICES & TAXES

All prices are in Australian dollars and are inclusive of Goods and Services Tax (GST) of 10% where applicable.

3. PRODUCT REPRESENTATION

We make every effort to display our products and represent them as accurately as possible but please be aware that the colours you see on the online store will depend on your screen and may not exactly reflect the colour of the product on delivery.

4. COPYRIGHT

5. SHIPPING, POSTAGE & HANDLING

INSTORE COLLECTION

Verde Home & Gifts offers customers the option to purchase online and collect their items in store via CLICK & COLLECT. Tick click&collect at the checkout process. After you have made your purchase we will contact you via email to confirm your order is ready for collection. We will hold it in store until it is collected. Our store is located at 112 Lansdowne Crescent, West Hobart and is open Monday - Friday from 10am-5pm, and Saturday from 10am-3pm.

WITHIN AUSTRALIA

All orders are shipped from Hobart, Tasmania, Australia via Australia Post or via Courier. Please allow 3 - 7 business days for delivery.

Australia Post may not be used for some large, heavy or bulky items but we can also organise a courier if necessary. Individual items will note in their description if you need to contact our store directly for confirmation of the shipping charge, based on their weight, size or shape.

We cannot take any responsibility for items lost or damaged in the postal system once they have left our hands. This is the responsibility of Australia Post or the Postal/courier service undertaken to deliver goods. We recommend asking for tracking of your parcel and we also recommend you ask for postal insurance at the time of postage. It costs only a few extra dollars usually, but will cover the cost of lost goods.

We also recommend that if any item arrives damaged or broken then you take photos of the state of arrival, the packaging and the items. Claims for these can be made via Australia Post for up to a set amount via their inbuilt insurance but this is a limited amount and extra insurance for more expensive items is recommended. Claims for Australia Post need to be made by the receiver of the parcel but please get in touch with us if we can assist with making a claim for parcels that are from Verde.

HOW LONG DOES DELIVERY TAKE?

Delivery usually takes 2-7 business days depending on where in Australia the final destination is. However, orders to Western Australia and some rural and regional interstate areas may occasionally take a little longer. All items are shipped from our store in Hobart, Tasmania.

You may be required to sign for your delivery to ensure your order arrives safely. Delivery can be made to a PO Box through the Australia Post network when the item is relevant to do so. Plants cannot be delivered to a PO Box. In the event that an item is unavailable for PO Box delivery, you will be contacted as soon as possible.

Some items can be shipped internationally. Please contact us directly for shipping rates.

EVERYWHERE ELSE

We are usually able to ship overseas / internationally for most small to medium size items. Please contact us directly for international shipping. All orders are shipped from Hobart, Tasmania, Australia

6. PRIVACY POLICY

We take privacy really seriously and we assume you do too. Please head to our Privacy Policy page for all the information you need.

If you would like to receive seasonal updates and special offers from us in the future, please sign up for our newsletter.

7. REFUNDS, RETURNS AND EXCHANGES

Please see our Shipping and Returns page for all the information on how to and conditions.