Terms & Conditions for Verde Home & Gifts TA Verde

All purchases from verdestore.com.au and Verde are subject to the terms and conditions as follows:

1. PAYMENT AND ORDER PROCESSING

Payment can be made either by using your PayPal account or credit card (MasterCard and Visa) via the secure payment service provided by Shopify.

Your order will be packaged and dispatched within 1 - 3 days of payment confirmation. Whilst we endeavour to keep product listings up to date, if for any reason an item you purchased is unavailable, we will contact you within 48 hours to offer you the possibility of forward order, refund or alternative arrangement.

We are also more than happy to take orders and payments directly via telephone during store trading hours. Phone: 03 6231 6883

2. PRICES & TAXES

All prices are in Australian dollars and are inclusive of Goods and Services Tax (GST) of 10% where applicable.

3. PRODUCT REPRESENTATION

We make every effort to display our products and represent them as accurately as possible but please be aware that the colours you see on the online store will depend on your screen and may not exactly reflect the colour of the product on delivery.

4. COPYRIGHT

5. SHIPPING, POSTAGE & HANDLING

INSTORE COLLECTION

Verde Home & Gifts offers customers the option to purchase online and collect their items in store. To do so, please select the ‘PICK UP’ option checkout. After you have made your purchase we will contact you via email to confirm your order is ready for collection. We will hold it in store until it is collected. Our store is located at 112 Lansdowne Crescent, West Hobart and is open Monday - Friday from 10am-5pm, and Saturday from 10am-3pm.

WITHIN AUSTRALIA

All orders are shipped from Hobart, Tasmania, Australia via Australia Post or via Courier. Please allow 3 - 7 business days for delivery depending on your location: rural areas may take a little longer.

Australia Post may not facilitate postage for some large, heavy or bulky items, but we can organise a courier if necessary. Individual items will note in their online store description if you need to contact our store directly for confirmation of the shipping charge, based on their weight, size or shape.

LOST ITEMS

We are unable to take any responsibility for items lost or damaged in the Australian Post system once they have left our hands. This is the responsibility of Australia Post or the courier service undertaken to deliver goods. We recommend asking for tracking of your parcel and we also recommend you ask for postal insurance at the time of postage. It usually costs only a few extra dollars, but will cover the cost of lost goods.

DAMAGED OR BROKEN ITEMS
If your order arrives damaged or broken, please photograph the item as it arrived, including the outer packaging and internal wrapping. These images are essential for any claims.

Australia Post provides limited automatic in-built insurance, and claims can be lodged for up to their set coverage amount. For items over this value, we include the cost of additional insurance in our postage and we organise this when we post to you.

Please note that Australia Post policy requires the recipient of the parcel to lodge the claim directly. They do not allow us as the sender to make a claim for you, unfortunately. That said, we are always happy to assist in the process: please contact us and we’ll guide you through the process where possible.

DELIVERY TIMES

Delivery usually takes 2-7 business days depending on where the final destination is in Australia. However, orders to Western Australia and some rural and regional interstate areas may occasionally take a little longer. All items are shipped from our store in Hobart, Tasmania.

You may be required to sign for your delivery to ensure your order arrives safely. Delivery may be made to a PO Box through the Australia Post network when the item is relevant to do so. Plants cannot be delivered to a PO Box or some Australian states. In the event that an item is unavailable for PO Box delivery, you will be contacted as soon as possible.

Some items can be shipped internationally. Please contact us directly for shipping rates.

EVERYWHERE ELSE

We are usually able to ship overseas / internationally for most small to medium size items. Please contact us directly for international shipping. All orders are shipped from Hobart, Tasmania, Australia.

6. PRIVACY POLICY

We take privacy really seriously and we assume you do too. Please head to our Privacy Policy page for all the information you need.

If you would like to receive seasonal updates and special offers from us in the future, please sign up for our newsletter.

7. REFUNDS, RETURNS AND EXCHANGES

Please see our Shipping and Returns page for all the information on how to, terms and conditions.

8. PREORDER ITEMS

We often have a small collection of products that are available for preorder: these items are clearly labelled and include an approximate dispatch date. If your order contains any preorder items, please note that the entire order will be shipped once the final piece is available for dispatch. If you would prefer your ‘in stock items’ to be dispatched prior to the preorder items, please either process your orders separately or an additional freight charge will be charged for partially shipped orders.