TERMS


All purchases from this shop are subject to the terms and conditions set out below.

1. PAYMENT AND ORDER PROCESSING

Payment can be made either by credit card (MasterCard and ViSA) via the secure payment service provided by Shopify or using your PayPal account.

Your order will be despatched once notification of payment has been confirmed, generally within 1 - 3 days.

We endeavour to keep product listings up to date.

If for any reason an item listed is unavailable we will contact you within 48 hours to offer you the possibility of forward order, refund or alternative arrangement.

Payments can also be made directly via telephone during store trading hours.

2. PRICES & TAXES

All prices are in Australian dollars and are inclusive of Goods and Services Tax (GST) of 10% where applicable.

3. PRODUCT REPRESENTATION

We make every effort to display our products and represent them as accurately as possible but please be aware that the colours you see on the online store will depend on your screen and may not exactly reflect the colour of the product on delivery.

4. COPYRIGHT

All words and images on this website are copyright © Karen Wagner Design and Verde Home and Gifts and may not be used or reproduced without permission.

5. SHIPPING, POSTAGE & HANDLING

INSTORE COLLECTION

Verde Homewares offers customers the option to purchase online and collect their items in store. At the checkout enter the code BUYANDCOLLECT.  After you have made your purchase we will contact you to confirm your order and collection date.  Our store is located at 112 Lansdowne Crescent, West Hobart and is open Monday - Friday from 10am-5pm, and Saturday from 10am-3pm.

WITHIN AUSTRALIA

All orders are shipped from Hobart, Tasmania, Australia via Australia Post or via Courier.   Please allow 5 - 7 days for delivery. 

Australia Post may not be used for some large, bulky items.  Individual items will note in their description if you need to contact our store directly for confirmation of the shipping charge, based on their size or shape.

Contact us via email:  ask@verdestore.com.au or by phone 03 62316883

 

HOW LONG DOES DELIVERY TAKE?

 

Delivery usually takes 2-7 business days. However, orders to Western Australia and some rural and regional interstate areas may take longer.  All items are shipped from our store in Hobart, Tasmania. 

You may be required to sign for your delivery to ensure your order arrives safely.  Delivery can be made to a PO Box through the Australia Post network when the item is relevant to do so.  In the event that an item is unavailable for PO Box delivery, you will be contacted as soon as possible. 

Some items can be shipped internationally.  Please contact us directly for shipping rates.

EVERYWHERE ELSE

We are usually able to ship overseas for most small items.  Please contact us directly for International shipping.  All orders are shipped from Hobart, Tasmania,

6. PRIVACY POLICY

We do not receive your credit card details when you make a purchase through this site. We will not disclose or use for any secondary purpose personal information you provide to us including your name, address, telephone number and email address.

We use information provided to us to identify and process your order placed via our online store. 

If you would like to receive seasonal updates and special offers from us in the future, please sign up for our newsletter.

7. REFUNDS, RETURNS AND EXCHANGES

All our products are thoroughly checked before they are sent and packaged with care. In the unlikely event that you receive an item that is damaged, please contact us via our contact form.

 

Verde Home & Gifts does not at this time offer a refund on any purchases made via our online website store. Please see below for details on exchanging purchases.

Verde Home & Gifts does not offer a refund or exchange on sale items or earrings or any other item designated thus on the website online store.

EXCHANGING AN ITEM

It is important to us that you are happy & satisfied with your purchase and we have a simple and convenient exchange process.  Our policy enables you to exchange whole or part of your purchase within 7 days of receiving your order. 

We also offer an in-store exchange within 7 days of your purchase when accompanied by a receipt as proof of purchase.

All products must be returned with proof of purchase, unused, in original packaging, and with any instruction manuals, or an exchange will not be issued. 

The safe return and shipping cost of the product is the responsibility of the customer.  We suggest that tracking and insurance be used.

 A re-postage fee will be charged for any exchange items when necessary.

 

HOW TO ARRANGE THE EXCHANGE OF YOUR PURCHASE

 

  1. Contact Verde Home & Gifts within 7 days of receiving your order to request an exchange.

Our store number is 03 62316883 or you can email ask@verdestore.com.au

  1. Package your item carefully. Ensure all original packaging and instructions are included in the shipment.
  2. Post your package to the address provided. All postage costs are to be paid by the customer, and we suggest using tracking and insurance.
  3. Verde Home & Gifts will issue an exchange item when the goods are received at our showroom and inspection of their condition is made.  

All exchanges made are at the discretion of management.

 

All items must be returned within 7 days of our reply to be eligible for exchange. 

Any products that return to our showroom damaged, or without original packaging, will not be subject to exchange.

Sale items will not be refunded or exchanged.

 

DAMAGED ITEMS

 

We ensure all products are intact and in good working order before they leave our premises. 

However, in the unlikely event that you have received an item that is damaged or faulty, please contact Verde Home & Gifts within 2 days of receiving your order.

For all questions please contact us via our contact page,  call us at our store (03) 62316883 or email us at ask@verdestore.com.au