Japanese Incense Short

Shipping & Returns Policy
Verde Home & Gifts

*conditions apply for free shipping or delivery.   Furniture, heavy or bulky items will be charged normal freight.  Please contact us if we can help.

Shipping amount is calculated during the checkout process depending on weight, size and destination. If an item is deemed 'heavy' or 'large' then a specific separate shipping quote may be required. This is usually indicated in the product description.

If you require a shipping quote for an item, please contact us in store on 03 62316883 or send us an email ask@verdestore.com.au
Orders are usually shipped from our store in Hobart within 2 working days from receipt.

Each order will shipped via standard delivery unless otherwise stated and comes with a trackable unique Tracking Number.   We do recommend if your item is over the standard Australia Post included insurance amount that you consider taking insurance with your shipping.  We take no responsibility for lost, stolen or broken items that are caused by the courier or postage system. We do not refund broken or lost items if the incident occurred with the shipping company.

You can also elect to have Signature Delivery which we would recommend.

Standard Shipping typically takes 2-7 business days depending on your location.

Free shipping in Australia is also available on a range of items in our store as indicated at the checkout and we ship each order via Australia Post standard delivery unless otherwise stated and comes with a trackable unique Tracking Number.  

When we ship for Free, we take no responsibility for lost, stolen or broken items that are caused by the courier or postage system.  We do recommend if your item is over the standard Australia Post included insurance amount that you consider taking insurance with your shipping. We do not refund broken or lost items if the incident occurred with the shipping company. Pease just contact us for insurance on your parcel.

We want you to be thrilled with & love your purchase from us but understand that there are occasions where you might not be satisfied.
We ensure all products are intact and in good working order before they leave our premises. If you believe that you have received a faulty or defective product, please visit us in store or contact us straight away on 03 62316883, or by emailing ask@verdestore.com.au within 24 hours of receiving your item so that we can organise return or replacement.

We have a simple and convenient exchange process.

PROOF OF PURCHASE
All returns, refunds, exchanges or faulty products must be accompanied by any of the following Proof of Purchase:
• Original register receipt
• Online receipt

CHANGE OF MIND
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange within 24 hours of purchase (or receipt of your product if purchased online), provided that:
• You have provided satisfactory Proof of Purchase; and
• The item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unworn, unused and as sold.
After a period of 24 hours has elapsed, you may still return the item to us within 14 days for an exchange or credit note with the same above conditions.

Please note that some items are non-returnable unless they are faulty: please refer to the list below under Special Exceptions.
The safe return and shipping cost of the product is the responsibility of the customer. We suggest that tracking and insurance be used. 
A re-postage fee will be charged for any exchange items when necessary.

An item will not be exchanged if it is not in the original state or condition in which it left the store.

All exchanges are at the discretion of the management.

CONSUMER GUARANTEE
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Verde Store or Karen Wagner Design

SPECIAL EXCEPTIONS
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty:

• Soft furnishings including (but not limited to) rugs, pillows, cushions, sheets, towels, soft toys and throws.
• Vintage used items (these are sold in “as-is-condition”).
• Furniture
• Custom made items
• Sale items or Layby Items
• Gift Vouchers
• Perishable food and hampers
• Personalised products
• Personal care items
• Cut fabric by the meter
• Earrings for pierced ears

HOW TO RETURN OR EXCHANGE AN ITEM
You can return items in person to our store in West Hobart, Tasmania or by post or courier. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. If you are shipping an item over $50 which is the allowable insurance from Australia Post,  you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

ONLINE RETURNS
1) Please email us at ask@verdestore.com.au outlining the items to be returned and the reason before returning any items. If item is damaged or faulty please include images if possible.

2) Once approved send items to: Verde 112 Lansdowne Crs, West Hobart TASMANIA. Please include your Proof of Purchase with your goods.
Please Package your item carefully. Ensure all original packaging and instructions are included in the shipment.

3) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

NOTE: If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Verde Home & Gifts will issue an exchange item when the goods are received at our showroom and inspection of their condition is made.  

All items must be returned within 7 days of our reply to be eligible for exchange.  
Any products that return to our showroom damaged, or without original packaging, will not be subject to exchange.
Sale items will not be refunded or exchanged.

For all questions please call us at our store (03) 6231 6883 or email us at ask@verdestore.com.au