Shipping & Returns Policy
Verde Home & Gifts
Shipping
We do our best to keep our shipping costs as low as possible for our customers, so that you can enjoy lovely things from anywhere in Australia. As such, we offer a few different delivery options to help minimise shipping cost as much as possible.
All of our online orders are shipped via standard delivery using Australia Post or local courier, unless specified otherwise, and come with an Australia Post tracking number. We do recommend if your item is over the standard Australia Post included insurance amount that you consider taking insurance with your shipping. We cannot take responsibility for lost, stolen or broken items that are caused by the courier or postage system. We cannot refund broken or lost items if the incident occurred with the shipping company.
You can also elect to have Signature Delivery, which we would recommend.
Orders are usually shipped from our store in Hobart within 2 working days from receipt, and standard delivery typically takes 2-7 business days depending on location.
Free shipping in Australia is also available on a range of items in our store as indicated at the checkout and we ship each order via Australia Post standard delivery unless otherwise stated via tracked postage.
When we ship for free, we cannot take responsibility for lost, stolen or broken items that are caused by the courier or postage system. We do recommend if your item is over the standard Australia Post included insurance amount that you consider taking insurance with your shipping. We cannot refund broken or lost items if the incident occurred with the shipping company. Pease contact us if you would like to add additional insurance on your parcel.
Shipping in Tasmania
We generally ship our items using Australia Post, and shipping amount is calculated during the checkout process according to weight, size, and destination. We can ship using Australia Post to the vast majority of Tasmanian addresses, or if Australia Post is unable to deliver or too expensive for larger items, we can also offer courier delivery. If you would like to use a courier service for delivery, please get in touch with us for a quote.
We also offer free local pick-up at our store in West Hobart, and now have a flat rate delivery fee for Hobart and surrounding suburbs.
Flat rate of $13 for these suburbs Hobart, West Hobart, North Hobart, South Hobart, Battery Point, Dynnryne, Sandy Bay, Newtown, Mt Stuart.
Flate rate of $20 for suburbs Mt Nelson, Tolmans Hill, Bellerive, Montaque Bay, Rose Bay, Moonah, West Moonah, Rosny.
Flat rate of $34 for suburbs Lindisfarne, Howrah, Glenorchy, Geilston Bay, Blackmans Bay, Kingston, Ridgeway, Tranmere.
This will be displayed at the shipping section of our checkout page.
We will be adding more postcodes as soon as possible to ensure shipping in Tasmania is as good a price as we can achieve.
For bulky items, heavy items, and furniture, please feel free to get in touch with us for a courier quote - we often find that courier services can be less expensive than Australia Post for these bigger and trickier to send items. Get in touch with us by emailing us at ask@verdestore.com.au or give us a ring instore on (03) 6231 6883.
Shipping in Australia
We mainlyy use Australia Post to ship Australia-wide, with shipping fees calculated at checkout depending on the size, weight, and destination of the parcel, according to the Australia Post shipping costs.
For bulky, heavy, or furniture items, or for rural addresses that Australia Post may not deliver to, we can also offer courier delivery. Please feel free to get in contact with us for a courier quote if need be by emailing us at ask@verdestore.com.au, or give us a ring on (03) 6231 6883.
Returns
We want you to be thrilled with & love your purchase from us but understand that there are occasions where you might not be satisfied.
We ensure all products are intact and in good working order before they leave our premises. If you believe that you have received a faulty or defective product, please visit us in store or contact us straight away on (03) 6231 6883, or by emailing us at ask@verdestore.com.au within 24 hours of receiving your item so that we can organise return or replacement.
We cannot take responsibility for lost, stolen or broken items that are caused by the courier or postage system. We cannot refund broken or lost items if the incident occurred with the shipping company. There are avenues for claiming directly from Australia Post and we can help with this process if required. Make sure to take lots of photos of the breakage and packaging to make your claim.
We have a simple and convenient exchange process.
PROOF OF PURCHASE
All returns, refunds, exchanges or faulty products must be accompanied by any of the following Proof of Purchase:
• Original register receipt
• Online receipt
CHANGE OF MIND
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange within 24 hours of purchase (or receipt of your product if purchased online), provided that:
• You have provided satisfactory Proof of Purchase; and
• The item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unworn, unused and as sold.
After a period of 24 hours has elapsed, you may still return the item to us within 14 days for an exchange or credit note with the same above conditions.
Please note that some items are non-returnable unless they are faulty: please refer to the list below under Special Exceptions.
The safe return and shipping cost of the product is the responsibility of the customer. We suggest that tracking and insurance be used. A re-postage fee will be charged for any exchange items when necessary.
An item will not be exchanged if it is not in the original state or condition in which it left the store.
All exchanges are at the discretion of the management.
CONSUMER GUARANTEE
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Verde Store or Karen Wagner Design
SPECIAL EXCEPTIONS
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty:
• Soft furnishings including (but not limited to) rugs, pillows, cushions, sheets, towels, soft toys and throws.
• Vintage used items (these are sold in “as-is-condition”).
• Furniture
• Custom made items
• Sale items or Layby Items
• Gift Vouchers
• Perishable food and hampers
• Personalised products
• Personal care items
• Cut fabric by the meter
• Earrings for pierced ears
HOW TO RETURN OR EXCHANGE AN ITEM
You can return items in person to our store in West Hobart, Tasmania or by post or courier. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. If you are shipping an item over $50 which is the allowable insurance from Australia Post, we recommend that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
ONLINE RETURNS
1) Please email us at ask@verdestore.com.au outlining the items to be returned and the reason before returning any items. If item is damaged or faulty please include images if possible.
2) Once approved send items to: Verde 112 Lansdowne Crs, West Hobart TASMANIA. Please include your Proof of Purchase with your goods.
Please Package your item carefully. Ensure all original packaging and instructions are included in the shipment.
3) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
NOTE: If you are shipping an item over $50, we recommend that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Verde Home & Gifts will issue an exchange item when the goods are received at our showroom and inspection of their condition is made.
All items must be returned within 7 days of our reply to be eligible for exchange.
Any products that return to our showroom damaged, or without original packaging, will not be subject to exchange.
Sale items will not be refunded or exchanged.
For all questions please call us at our store (03) 6231 6883 or email us at ask@verdestore.com.au